How to Troubleshoot Skype Lync Connectivity

Before attempting any troubleshooting steps to fix Skype Lync connections, check that the following conditions are met:

1. Skype user must be signed in with a Microsoft account.
2. If Skype user is using their own email address as a Microsoft ID (i.e. bob@contoso.comvs bob@outlook.com) then format their name as bob(contoso.com)@msn.com when you add them as a contact.
3. To receive contact requests from Skype, Lync users must set their alert levels to allow this. To do so:

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Here are several problems with Skype-Lync connections and the troubleshooting guide for them:

1) Lync user does not receive a contact request from a Skype user

This happens when the Lync user has options set so they are not notified when someone else adds them as contact.

2) Lync  user removes a Skype user but Skype user can still see Lync user’s presence and send IMs

3) Lync user calls a Skype user and call fails

4) Lync user can’t communicate with Skype user who has a Microsoft account with customer domain

5) Skype user signed in with a new Microsoft account and noticed a delay of several minutes in seeing presence status of newly-added Lync contact

6) Skype and Lync user removed each other as contacts then attempted to add each other as contacts again but are unsuccessful

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